Refund & Returns Policy
Atomix LLC ("Atomix", "we", "us", or "our") operates atomixresearch.com ("Site") and is committed to providing high-quality products as well as excellent customer service. The Returns & Refunds Policy below describes the procedures we follow to handle returns, refunds, and modifications of orders.
Effective date: 10/01/2024
General Policy
No Returns or Refunds
All of the items sold in our store are under strict quality control. Thus, we do not accept returns or refunds for most orders once they have been shipped.
Exceptions
In exceptional circumstances, refunds may be granted at our sole discretion. If you believe your order qualifies for a refund, please contact us at contact@atomixresearch.com with your order details and any supporting evidence. Each request will be reviewed on a case-by-case basis.
Order Modifications and Cancellations
Changes to Your Order
If you need to make changes to your order, please contact us within 1 hour of placing it. After this window, we may be unable to modify the order as it may already be in processing.
Cancellations
You may cancel your order by email prior to shipping. Once an order has been shipped, it can no longer be cancelled. Please reach out to contact@atomixresearch.com as soon as possible if you wish to cancel.
Shipping Information
Shipping Hours
Orders are processed and shipped Monday through Friday, 9:00 AM – 5:00 PM Pacific Time. We do not ship on weekends or federal holidays.
Shipping Methods
We ship using trusted carriers including UPS, USPS, and FedEx. The carrier and service used may vary depending on your location and order.
Shipping Destinations
We currently ship to the United States and its territories.
Tracking
A tracking number will be emailed to you once your order has shipped. If you do not receive it, please check your spam folder or contact us at contact@atomixresearch.com.